Terms & Conditions

Last updated: May 2026

1. Platform Overview

AbhiLaya ("the Platform") is a multi-vendor e-commerce and delivery platform connecting customers with local sellers and riders. By using the Platform, you agree to these terms.

2. User Accounts

• You must provide accurate information when registering.
• You are responsible for maintaining the confidentiality of your account.
• The Platform reserves the right to suspend or terminate accounts that violate these terms.

3. Orders & Delivery

• Orders are subject to product availability and seller confirmation.
• Delivery times are estimates and may vary based on rider availability and traffic conditions.
• The Platform is not liable for delays caused by circumstances beyond our control.
• Cash on Delivery (COD) orders must be paid in full to the rider at the time of delivery.

4. Seller Responsibilities

• Sellers must provide accurate product descriptions and pricing.
• Sellers are responsible for timely handover of products to assigned riders.
• Repeated handover failures may result in account suspension.
• Sellers must maintain a minimum reliability score to remain active on the Platform.

5. Rider Responsibilities

• Riders must deliver orders to the specified location within the estimated time.
• Riders must collect exact payment amounts as specified in the order.
• Repeated delivery failures may result in account restriction.

6. Payments & Refunds

• Payments are collected by riders on delivery (COD) or through the Platform's vault system.
• Refunds for damaged or incorrect items are credited to the customer's vault balance.
• Refund claims must be filed within 12 hours of delivery.
• The Platform reserves the right to reject refund claims that do not meet our quality standards.

7. Charity (AbhiLaya Care)

• The Platform donates 1% of every commission to the AbhiLaya Care charity fund.
• Customers may voluntarily contribute additional amounts at checkout.
• 100% of charity funds are distributed to verified deserving families.
• Charity contributions are non-refundable.

8. Dispute Resolution

Any disputes arising from the use of the Platform shall be resolved through the Platform's complaint resolution process. Users may file complaints through the Help & Support section of the app or by contacting our operations team.

9. Limitation of Liability

The Platform acts as an intermediary between customers, sellers, and riders. We are not liable for the quality of products sold by third-party sellers or the conduct of individual riders. Our liability is limited to the value of the order in question.

10. Privacy

We collect and process personal data in accordance with applicable data protection laws. User data is used solely for order fulfillment, platform improvement, and communication purposes.

11. Changes to Terms

The Platform reserves the right to update these terms at any time. Continued use of the Platform constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us through the Help section in the app.